At Fabulushh, we strive to ensure your shopping experience is seamless. If you are not fully satisfied with your purchase, we offer the following cancellation and refund guidelines as per Indian consumer protection laws:
1. Cancellation Policy
- You may cancel your order within 24 hours from the time of purchase. To do so, please contact us via email or phone with your order details.
- After 24 hours, cancellations will not be accepted, except in cases where the product is defective or damaged during delivery.
- Orders for customized or personalized items cannot be cancelled once they have been processed.
2. Refund Policy
- If you cancel your order within 24 hours, you will receive a full refund to your original payment method.
- If you return a product due to quality issues or errors on our part (wrong size, damaged goods, etc.), a full refund will be processed upon receiving the returned product in its original condition, within 7 days of delivery.
- Refunds will be issued within 10-15 business days after the return is processed, depending on the payment method used.
- If the item is returned due to buyer’s remorse (e.g., change of mind), we will issue a store credit or offer an exchange for another product. Refunds are not applicable in such cases.
3. Return Policy
- Returns are accepted only if the product is unused, unwashed, and in its original packaging with tags intact.
- To initiate a return, please reach out to our customer service team within 7 days of receiving your order.
- In case of a return due to faulty or damaged items, Fabulushh will bear the return shipping charges. Otherwise, return shipping will be the responsibility of the customer.
4. Non-Refundable Items
- Sale items, gift cards, and any other items marked as non-returnable at the time of purchase are not eligible for returns or refunds.
5. Exchange Policy
- You can request an exchange for the same product (in a different size or color) within 7 days of receiving your order. The exchange will be processed after the returned item has been received in its original condition.